Turning Customer Curiosity Into Confidence: Theea's Coverage Calculator

From Questions to Clarity

As a product team, our mission is simple but never easy: help people make confident decisions about their financial protection. Insurance can feel abstract until life proves its importance. 

Choosing the right cover amount shouldn’t add to that complexity.

For years, we’ve relied on customer interviews, journey mapping, and instinct to understand where people struggle. But instinct alone only gets us so far. To build solutions that truly help, we have to look at what people are actually asking.

That’s where our AI assistant, Theea, became an unexpected window into our customers’ minds.

What Data Told Us

Every day, thousands of people chat with Theea while exploring their insurance options. When we started analyzing those conversations, a clear pattern emerged.

The most frequent questions weren’t about price or insurance jargon — they were about how to decide on the right amount of cover.

• “What do I need to consider for this?”
• “What’s the best waiting period for me?”
• “Why should I get income protection?”

We saw this again and again. Customers weren’t looking for a quick sale; they were looking for guidance. They wanted help thinking through their own lives — income, expenses, safety nets — before committing.

This insight changed our approach to the problem entirely.

From Insight to Action

Instead of just answering these questions one by one, we asked ourselves: What if Theea could go further? What if it could help customers think through their needs, run the numbers, and see what’s right for them — all in real time? 

That thinking led to our latest feature: Theea’s Coverage Calculator.

Now, when someone is exploring income protection, Theea doesn’t just define terms. It goes the extra mile to guide you through your financial situation — salary, savings, lifestyle, dependents — and shows tailored cover options. It’s part conversation, part intelligent calculator, and entirely focused on helping you feel prepared.

The goal isn’t to decide for you, but to equip you with the right information to decide confidently.

Why This Matters

For us, this journey wasn’t just about shipping a feature. It was about building with evidence, not assumptions. The voice of our customers — in their own words — became the most powerful input in shaping what we made. 

When you see over a thousand people asking, “What do I need to consider?”, it’s no longer a hypothesis. It’s a call to action.

• We didn’t brainstorm in a vacuum — we listened.
• We didn’t guess at solutions — we validated with real conversations.
• We didn’t just add functionality — we reduced decision anxiety.

This is product development that moves from reactive support to proactive empowerment.

Building Better by Learning Faster

Every team talks about being customer-centric. But it’s not enough to say you listen — you have to systematically turn listening into action.

For us, Theea wasn’t just an assistant for customers; it became a learning engine for our product team. By analyzing data, we could spot real decision gaps. By translating those gaps into product opportunities, we turned confusion into clarity. And by testing the experience with real users, we ensured that what we built was truly helpful — not just clever.

If you’re exploring income protection — or just curious about what the right cover might look like for you — Theea is now ready to help you think it through, step by step.

For us as a product team, this is more than a feature launch. It’s proof that when we stop guessing and start listening, we build tools that genuinely make decisions easier.

Ready to explore your options? Get your free insurance quote today with Theea’s guidance available every step of the way.