Got Questions?

Wellbeing benefits for a healthier, happier you

person skating
What makes Eleos income protection even better? A generous helping of extra benefits.
person skating
medic bag icon
When you take out an Eleos Income Protection plan you get access to a great selection of special features.
The Extra Benefits are discretionary benefits provided to you by Shepherds Friendly who are the underwriters of the Eleos Income Protection plan.
As well as financial peace of mind, you’ll enjoy benefits that help you look after your physical and mental well-being:
Nuffield Health Remote GP
Nuffield Health Mental Wellbeing
Nuffield Health Gym Discount
Bereavement Life Cover
The Extra Benefits are discretionary benefits provided to you by Shepherds Friendly who are the underwriters of the Eleos Income Protection plan.

What do we mean by discretionary benefits?

The Enhanced Benefits provide Eleos Income Protection members with additional support, but as these are discretionary benefits, it does mean they can be withdrawn at any time.

However, Shepherds Friendly, the underwriter of this plan, will always give you a minimum of six months’ notice, both in writing and on the Eleos website, before withdrawing any of the Extra Benefits.

Who do these benefits apply to?

The Extra Benefits are available to those members who have an active Eleos Income Protection plan and are residents of the United Kingdom or Isle of Man, as long as payments into the plan remain up to date.
document icon

What Extra Benefits are available?

calendar icon
Nuffield Health Remote GP
Frustrated by how hard it can be to see your doctor?
Now you can say goodbye to phone queues and waiting weeks for an appointment. The Nuffield Health Remote GP is available 24 hours a day, seven days a week, worldwide.
Powered by:
doctor care anywhere icon
Unlimited 20-minute appointments available around the clock
Accessible wherever you are in the world
Choose from a video or phone consultation
The option to select a female or male doctor
Private prescriptions delivered to your door or local pharmacy
Fit notes and referrals go straight into your medical records
Your consultation notes can be shared with your NHS doctor (with your consent)
Unlimited 20-minute appointments available around the clock
Accessible wherever you are in the world
Choose from a video or phone consultation
The option to select a female or male doctor
Private prescriptions delivered to your door or local pharmacy
Fit notes and referrals go straight into your medical records
Your consultation notes can be shared with your NHS doctor (with your consent)
plant heart
Nuffield Health Mental Wellbeing
Nuffield Health’s Mental Wellbeing platform helps to maintain and improve emotional and mental wellbeing, by tackling any underlying issues that could have a negative impact on your mental health.
“68% of users show significant improvement.”
Berkshire clinical trials NHS
To get started, answer five simple questions, and receive your own personalised plan.
With various programmes available, all containing interactive and engaging activities, applications and quizzes, you can choose the one that’s right for you.
Based on years of clinical research this platform has been accredited by the National Institute for Health and Care Excellence.
To get started, answer five simple questions, and receive your own personalised plan.
With various programmes available, all containing interactive and engaging activities, applications and quizzes, you can choose the one that’s right for you.
Based on years of clinical research this platform has been accredited by the National Institute for Health and Care Excellence.
dumbbell icon
Nuffield Health 20% Gym Discount
Exercise is a great healer for the body and mind. Sure, you could take up running if you don’t mind the British weather, but why not get yourself a gym membership at 20% off?
Nuffield Health’s gyms are packed with first-class fitness and wellbeing facilities, on-site expert services, and a full timetable of classes to help you get fit and healthy, all at a reduced price.
20% off monthly ‘Anytime’ membership
Over 110 locations throughout the UK (most of which have a pool)
A wide range of group exercise classes and equipment
Discounts on physiotherapy, personal trainers and Health MOT’s.
20% off monthly ‘Anytime’ membership
Over 110 locations throughout the UK (most of which have a pool)
A wide range of group exercise classes and equipment
Discounts on physiotherapy, personal trainers and Health MOT’s.
wallet icon
Life Cover
Income protection is a very valuable cushion against the uncertainties of your working life.
Our Life Cover goes the extra mile to provide your loved ones with a payment of £6,000 should you pass away during the term of the plan, and it won’t cost you a penny more than your normal premium.
The benefit will be paid to your husband, wife or civil partner in instalments of £1,000 for six months to help them at a difficult time. If there is no surviving spouse or civil partner, then a £6,000 lump sum payment will be made to your estate.

Please note, this Life Cover is not a substitute for Life Insurance and the recipient of the benefit should seek advice on inheritance tax. They may have to pay for this advice.

The Life Cover might not be payable if the cause of death was due to one of the Personal Exclusions shown on your Income Protection plan documentation, or if the cause is by suicide within 12 months of the plan start date.

In order to process the Life Cover payment, the underwriter, Shepherds Friendly will require the following documents:
A certified copy of a death certificate
A copy of a marriage certificate
The bank account details and proof of identification of the person receiving the payment.
Or, if the lump sum payment is to be made to your estate, Shepherds Friendly will require:
A certified copy of the death certificate
A certified copy of the Grant of Probate, or Letters of Administration
In order to process the Life Cover payment, the underwriter, Shepherds Friendly will require the following documents:
A certified copy of a death certificate
A copy of a marriage certificate
The bank account details and proof of identification of the person receiving the payment.
Or, if the lump sum payment is to be made to your estate, Shepherds Friendly will require:
A certified copy of the death certificate
A certified copy of the Grant of Probate, or Letters of Administration
Please note, this Life Cover is not a substitute for Life Insurance and the recipient of the benefit should seek advice on inheritance tax. They may have to pay for this advice.
The Life Cover might not be payable if the cause of death was due to one of the Personal Exclusions shown on your Income Protection plan documentation, or if the cause is by suicide within 12 months of the plan start date.
Download the full document here.

How to access your Extra Benefits

Visit the Eleos log-in page on our website to get started or contact us on 0808 196 1113.
Eleos Life Limited (FRN: 998550) is authorised and regulated by the Financial Conduct Authority. Eleos Life Limited is a company registered in England and Wales (Company Number 14010855), with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
©Eleos Life Limited 2024